Your satisfaction is our priority. We offer a 30-Day Money-Back Guarantee.
30-Day Guarantee
If you are not completely satisfied with your purchase, you may request a full refund within 30 days of your original purchase date.
How to Request a Return
- Contact our support team at Info@truebalancenutritionllc.com with your order number.
- Our team will provide you with return instructions and a Return Authorization.
- Please return even empty or partially used bottles.
Refund Process
Once we receive your return, your refund will be processed within 5-10 business days to your original method of payment. Shipping costs are non-refundable unless the return is due to our error or a defective product.
Non-Returnable Conditions
To be eligible for a refund, you must request it within the 30-day window. Products purchased from unauthorized third-party retailers (Amazon, eBay, etc.) are not eligible.
Defective or Wrong Item
If you receive a defective or incorrect item, please contact us within 48 hours with photos at Info@truebalancenutritionllc.com and we will replace it or issue a full refund at no extra cost.
For any questions, we are available Mon-Fri 9AM-6PM EST.